At Risha Fine Jewels, every creation is a masterpiece of passion, precision, and artistry. Our jewellery is crafted with the finest materials and meticulous attention to detail, ensuring that each piece reflects elegance, beauty, and a timeless charm. We strive to give you not just jewellery, but a memorable experience that celebrates your personal style and precious moments.
Your trust in us is invaluable, and your satisfaction remains our highest priority. While we hope you love your purchase as much as we loved designing it, we understand that there may be situations where an exchange or return becomes necessary. To make this experience effortless and worry-free, we have designed a clear, customer-friendly, and transparent return and refund process.
We encourage you to review the policy below for complete details on eligibility, timelines, and procedures, so you can shop with utmost confidence and peace of mind at Risha Fine Jewels — where elegance meets assurance.
Eligibility for Returns
We aim to ensure a delightful and satisfying jewelry shopping experience. However, if a return is needed, the request will be accepted only under the following conditions:
1. Damaged, Defective, or Incorrect Product
If the product you receive is:
Damaged during transit
Delivered with a manufacturing defect
Not the item you ordered or differs significantly from the description
You may request a return.
For any damage-related claim, an unboxing video is mandatory as proof.
The video must clearly show:
The sealed package before opening
The complete unboxing process
The product issue immediately upon opening
Without a valid unboxing video, returns for damaged/defective products may not be accepted.
2. Product Condition Requirements
To qualify for a return, the product must be:
Unused and unworn
Free from any scratches, alterations, or signs of wear
Maintained in its original brand condition
Any item that appears used, mishandled, or modified after delivery will not be eligible.
3. Packaging & Documentation
All original components must be included with the returned item:
Jewelry box and packaging
Certificates of authenticity
Product tags (must be intact and unremoved)
Invoice and any promotional items included in the shipment
Missing packaging or documents may result in rejection of the return request.
4. Return Request Timeline
A valid return request must be submitted within 7 days of delivery.
Requests raised after this period cannot be processed due to quality and safety protocols.
5. Non-Eligible Scenarios
We will not accept returns if the item:
Shows signs of wear, damage, or misuse after delivery
Has been resized, customized, or altered by the customer or a third party
Is missing original accessories, tags, or certification
Products Not Eligible for Return
To maintain the highest standards of hygiene, safety, and product integrity, certain products are not eligible for return or refund under any circumstances. These guidelines help us protect both our customers and the authenticity of our jewellery.
The following categories are strictly non-returnable and non-exchangeable:
a) Earrings (Due to Hygiene Concerns)
Earrings come into direct contact with the skin and ear piercings, which makes them highly sensitive from a hygiene perspective.
For this reason:
All earrings are considered a final sale once delivered.
They cannot be returned, exchanged, or refunded, even if they remain unused.
This policy ensures that every customer receives jewellery that is fresh, uncontaminated, and never previously worn.
b) Custom or Personalized Orders
Any jewellery piece that is specially created or modified as per your unique preferences is classified as a custom or personalized order. This includes:
Name or initial-based jewellery
Special engravings (names, dates, messages, symbols, etc.)
Custom designs created exclusively for you
Any product modified as per your size, design, or material preferences
Since these pieces are made specifically for you and may not be suitable for resale, they are not eligible for return, refund, or exchange, except in rare cases of a verified manufacturing defect.
c) Made-to-Order Products
Some designs are crafted only after an order is placed, based on your size, preference, or availability of material. These are considered made-to-order items.
Production begins exclusively for your order once it is confirmed.
As these are not ready stock items and are made especially for you, they cannot be returned or cancelled once processed.
However, if a genuine manufacturing defect is identified and verified by our team, we will review the case and suggest the best possible resolution.
d) Items Purchased During Special Clearance or Sale Events
Products bought under special promotions, festive offers, flash sales, clearance sales, or discounted events are often listed at exclusive prices and are considered final sale items.
For such products:
No returns or exchanges are allowed, unless the product is received in damaged or defective condition with valid proof (such as an approved unboxing video).
Size or preference-based return requests on sale items will not be accepted.
These conditions allow us to offer attractive prices and value while maintaining operational fairness.
By placing an order for any of the above categories, you acknowledge and agree to our non-returnable product policy. This helps us maintain hygiene, fairness, authenticity, and an elevated experience for every Risha Fine Jewels customer.
Return Process
We want your return experience to be as simple and hassle-free as possible, while also ensuring the safety and authenticity of every product. Please follow the steps below carefully to initiate and complete a return.
Step 1: Contact Customer Support (Within 7 Days)
To start the return process, you must contact our team within 7 days of delivery.
You can reach us through:
📩 Email: support@rishafinejewels.com
🌐 Website: Via the contact/return request form on our official website
In your message, please clearly mention that you would like to initiate a return.
Step 2: Share Order & Product Details
For us to review your request, kindly provide the following:
Order ID (as mentioned on your invoice or confirmation email)
Full name and contact details used while placing the order
Clear images of the product, highlighting the issue (if damaged/defective)
Image of the invoice, if available
For damaged or defective products, an unboxing video is mandatory.
The video should clearly show:
The outer parcel in unopened condition
The full unboxing process
The damaged/defective part of the product immediately upon opening
This helps us verify the issue and process your request fairly and quickly.
Step 3: Return Request Review & Approval
Once we receive your details, our team will:
Verify the information and assess whether the product is eligible for return as per our policy
Inform you if additional details or clarification are required
If your request is approved, you will receive:
A Return Authorization confirmation via email or message
Details of the pickup process, including date and approximate time (where courier pickup is available)
Please note: No product should be sent back without prior Return Authorization. Parcels sent without approval may be rejected or returned to the sender.
Step 4: Packing the Product for Return
To ensure the product reaches us safely and remains eligible for return:
Pack the jewelry securely in its original box
Include:
The original packaging
Certificates of authenticity
Tags (must be intact and not removed)
Invoice and any complimentary items received (like pouches, cleaning cloths, etc.)
Use an additional outer layer or protective courier packaging to avoid damage in transit
Any missing component or improper packing may impact the approval of your return.
Step 5: Pickup & Transit
Our logistics partner will arrange a pickup from your address, wherever serviceable.
In some cases, you may be requested to self-ship the product to a designated address. If so, shipping details will be shared with you.
Please keep the courier receipt or tracking number safe until the return is fully processed.
Step 6: Quality Check & Final Decision
Once the product reaches our facility, it undergoes a thorough quality inspection to verify:
Product condition (unused, unworn, undamaged by customer)
Presence of all original packaging, documents, and tags
Accuracy of the reported issue (for damage/defect claims)
Only if the product successfully passes quality checks will the return be accepted and the refund or exchange be processed as per our Refund Policy.
Right to Reject Returns
Risha Fine Jewels reserves the right to reject a return request in any of the following cases:
The product shows signs of wear, use, mishandling, or damage after delivery
Tags are removed, altered, or missing
Original box, certificates, or invoice are not included
The unboxing video is not provided in case of damage/defect claims
The return request is raised after 7 days of delivery
The product falls under non-returnable categories (such as earrings, custom orders, made-to-order items, or certain sale items)
In such cases, the product may be shipped back to you, and no refund or exchange will be processed.
By following this step-by-step process, we ensure that your return is handled with care, transparency, and fairness — while maintaining the premium standards of Risha Fine Jewels.
Refund Options
Once your returned item reaches us and successfully passes our quality check, we proceed with the refund as per the details below. Our aim is to make the process smooth, transparent, and fair for you.
4.1 Refund After Quality Check
Every returned product is carefully inspected by our quality assurance team to ensure:
The item is unused and unworn
All tags, packaging, and certificates are intact
The product matches the reason for return mentioned in your request
Only after the product passes this inspection will your refund or store credit be approved and initiated.
4.2 Refund Timeline & Mode
Once approved, the refund will be:
Issued to the original payment method used at the time of purchase
Processed within approximately 7–14 business days from the date of quality check approval
Please note:
The exact time for the amount to reflect in your account depends on your bank or payment provider’s internal processing timelines.
We will share a confirmation once your refund has been initiated from our end.
4.3 Non-Refundable Charges
While we do our best to assist you, certain charges are non-refundable:
Shipping charges paid at the time of order (if any)
Cash on Delivery (COD) handling charges (if applicable)
Any additional convenience or transaction fees charged by your payment provider
These costs are incurred during the service and logistics process and cannot be reversed once the order is placed and dispatched.
4.4 Store Credit Option
In some cases, especially where preferred by the customer or where a partial resolution is applicable, we may offer a store credit instead of a direct refund.
Store credit will be issued in the form of a voucher or coupon code.
It can be used for future purchases on Risha Fine Jewels within the specified validity period (which will be mentioned at the time of issuance).
Store credit is non-transferable and cannot be converted back to cash.
This option is ideal if you plan to shop again and wish to retain the value for a later time.
4.5 Refunds for COD (Cash on Delivery) Orders
For orders placed using Cash on Delivery (COD):
Refunds cannot be given in cash.
The refund will be processed only via bank transfer.
You will be requested to share the following details securely:
Account holder’s name
Bank name
Account number
IFSC code
Once the details are verified, the refund will be processed to the provided bank account within 7–14 business days after quality check approval.
4.6 Partial Refunds (If Applicable)
In certain situations, only a partial refund may be granted, such as:
If some components (like certificates, free gifts, or packaging) are missing
If minor damage or misuse is detected that affects resale value
In such cases, the decision will be clearly communicated to you along with the reason and final refundable amount.
4.7 Communication & Updates
Throughout the refund process, you will receive updates via:
Email or
WhatsApp/SMS (if applicable and permitted)
These updates may include:
Confirmation of return receipt
Status of quality check
Approval or rejection of refund
Refund initiation and expected timelines
At Risha Fine Jewels, we handle every refund request with care and transparency — ensuring that while we protect the quality and authenticity of our jewelry, we also respect and value your trust in us.
Exchange Policy
We understand that sometimes you may want to switch to a design, size, or style that better suits your preference. At Risha Fine Jewels, we offer a simple and customer-friendly exchange option for eligible products, subject to the following conditions:
5.1 Exchange Request Eligibility
If you are not completely satisfied with your purchase and prefer an exchange instead of a refund:
An exchange request must be placed within the same 7-day return eligibility window from the date of delivery.
Only one-time exchange is allowed per order.
This ensures product integrity and fairness in our exchange process.The product must pass the same quality checks applicable for returns:
Unused and unworn condition
Original packaging intact
Tags not removed
No scratches, signs of wear, or alterations
All documents and certificates included
Products that fall under non-returnable categories (such as earrings, custom designs, made-to-order pieces, and final sale items) cannot be exchanged.
5.2 Value Adjustment During Exchange
To ensure a transparent transaction, the value difference between the original product and the new selection will be handled as follows:
When the New Product Value is Higher
If you choose a product priced higher than the returned item:
You must pay the balance amount before the replacement is processed.
Payment options will be provided to complete the difference amount securely.
This gives you flexibility to upgrade or choose a more premium or personalized piece.
When the New Product Value is Lower
If the selected exchange product is less expensive than the original order:
The remaining value will be issued as store credit.
Store credit:
Will have a defined validity period (shared with you at issuance)
Can be used on future purchases only
Cannot be converted into cash or refunded
This ensures that the value you paid remains fully usable for future choices.
5.3 Exchange Timeline and Logistics
Once your exchange request is approved:
Pickup of the original product will be arranged (subject to service availability).
After the product is received and passes quality inspection, the replacement order will be processed.
Shipping times may vary based on product availability:
Ready inventory: processed and shipped quickly
Made-to-order pieces: may take additional time for production
We will keep you updated at each stage for a smooth and worry-free experience.
5.4 Non-Approval or Failed Quality Check
If the product fails to meet the eligibility criteria or shows any unauthorized wear/alteration:
The exchange request may be declined, and the item will be returned to you.
In such cases, no replacement, refund, or credit will be issued.
This helps us maintain authenticity and product hygiene for all customers.
At Risha Fine Jewels, our Exchange Policy is designed to give you flexibility and confidence while ensuring that every piece we circulate remains pristine, safe, and true to its craftsmanship. Your satisfaction and trust mean everything to us, and we are always here to help you find the jewelry you’ll love wearing.
Cancellation Policy
We understand that you may change your mind after placing an order. At Risha Fine Jewels, we allow limited flexibility for cancellations while also ensuring smooth order processing and crafting timelines.
6.1 Cancellation Window – Within 24 Hours
Orders can be cancelled within 24 hours of purchase, only if they have not been shipped.
To request a cancellation, you must contact us at: support@rishafinejewels.com
Please mention:
Your Order ID
Full name and contact number
Reason for cancellation (optional, but helps us improve)
If the order is still under processing and not dispatched, our team will review your request and confirm the cancellation via email or message.
6.2 Orders Already Dispatched
Once your order has been packed and handed over to the courier (dispatched):
It can no longer be cancelled as it is already in transit.
In such cases, any further request will be treated under our Return Policy, subject to eligibility criteria and timelines.
That means you will need to:
Accept the delivery
Initiate a return request within 7 days of delivery (if eligible)
Follow the return process for inspection, approval, and refund/exchange as applicable
6.3 Special Cases – Custom, Personalized & Made-to-Order Products
For certain categories of products, cancellation options are more limited:
Custom or personalized orders (name jewelry, engravings, special designs, etc.)
Made-to-order jewelry created specifically on your request
In many cases, production begins soon after the order is placed. Therefore:
These orders may not be eligible for cancellation, even within 24 hours, once the crafting process has started.
If cancellation is still possible at the time you request it, our team will inform you and process it accordingly.
6.4 Refund on Approved Cancellations
For orders successfully cancelled within the allowed time frame:
The refund will be processed to the original payment method.
Standard refund timelines of 7–14 business days may apply, depending on your bank or payment provider.
Any payment gateway charges, COD handling fees, or convenience fees (if applicable) may be non-refundable.
6.5 Communication of Cancellation Status
Once we receive your cancellation request:
Our team will verify the order status (processed / dispatched / in production).
You will receive a confirmation of approval or rejection of your cancellation via email or message.
If the cancellation is not possible due to dispatch or production status, you will be guided on the next steps under the Return & Refund Policy, wherever applicable.
We strive to process every order quickly so you receive your jewelry at the earliest. At the same time, our Cancellation Policy ensures clarity and fairness, balancing production commitments with customer convenience.
Damaged or Missing Items
At Risha Fine Jewels, every order is packed with care and securely sealed to ensure your jewelry reaches you in perfect condition. However, in rare cases where a parcel appears damaged, tampered with, or items seem missing, we request your cooperation in following the guidelines below so we can assist you quickly and effectively.
7.1 If the Parcel Appears Damaged or Tampered at the Time of Delivery
When the courier brings your order, please carefully inspect the outer packaging before accepting it.
You should check for:
Torn, open, or unsealed packaging
Visible damage, dents, or crushing on the box
Signs of tampering such as resealed tape, holes, or cuts
If you notice anything suspicious or feel that the parcel may have been tampered with:
Please refuse to accept the delivery.
Inform the delivery person that the package appears damaged or tampered and mark it as “Rejected – Damaged/Tampered”.
If possible, take photos of the damaged/tampered parcel at the time of refusal for your reference.
Once refused, please inform our team at: support@rishafinejewels.com
with your:
Name
Contact number
Order ID
Brief description of what happened
This helps us coordinate with the courier partner and arrange a resolution or replacement wherever applicable.
7.2 If You Have Already Accepted the Parcel
If you accepted the parcel and later noticed damage to the product or missing items, it is very important to act quickly.
In such cases:
You must report the issue within 24 hours of delivery.
Any complaint raised after 24 hours may not be accepted, as we are unable to verify the condition of the parcel beyond that timeline.
7.3 Unboxing Video – Mandatory for Damage or Missing Item Claims
To process any claim related to:
Damaged product
Broken jewelry piece
Missing items inside the box
Incorrect product received
an unboxing video is mandatory.
The unboxing video must clearly show:
The outer package in unopened condition
The complete process of opening the parcel, without cuts or edits
The inner jewelry box and product as soon as it is opened
The exact issue – damage, defect, or missing item
This video acts as essential proof and helps us:
Verify that the issue occurred before delivery and not due to post-delivery handling
Raise a valid claim with our logistics partner, if required
Protect both you and us from misuse or fraudulent claims
Without a proper unboxing video, damage or missing item claims may not be accepted.
You can send the unboxing video and photos to us via:
Email: support@rishafinejewels.com
International Orders
We are delighted to share the elegance and craftsmanship of Risha Fine Jewels with customers around the world. However, due to cross-border logistics, customs regulations, international handling, and quality control factors, our return guidelines for international shipments are more specific.
8.1 Return Eligibility for International Orders
For international customers (outside India), returns are accepted only in cases of:
Verified manufacturing defects
Incorrect item received that does not match the order placed
To ensure authenticity and product verification:
A proper unboxing video and clear images of the issue are mandatory for all international return claims.
Return requests must be raised within 7 days of delivery.
Products must be unused, unworn, and in original packaging with all accessories, tags, and certificate(s).
Please note:
International returns will not be accepted for:
Size issues
Change of mind
Personal preferences
Minor variations due to lighting or screen display
Custom, made-to-order, engraved, or personalized jewellery
Items purchased during special sales or promotions
8.2 Return Shipping Charges & Customs Duties
As international returns involve additional costs beyond our control:
The customer is fully responsible for:
Return shipping charges
Any customs duties, import/export taxes, clearance fees, and handling charges applied during transit
These costs are non-refundable, and we strongly advise customers to choose a secure and trackable courier service when sending items back.
In case a return is approved:
We will provide the return address and shipment instructions.
Customers must ensure proper packaging and insurance for high-value jewellery during transit.
Risha Fine Jewels will not be responsible for loss, theft, or damage that occurs while the returned product is in transit back to us.
8.3 Quality Check & Resolution
Once the product is received:
It will undergo a thorough quality inspection by our expert team to confirm the defect.
If approved, the resolution could include:
A replacement product (subject to availability), or
A refund issued to the original payment method
(Processing time may vary based on international banking and exchange procedures)
If the product fails the inspection or does not match the reported issue:
The product will be shipped back to the customer at their cost.
No refund or replacement will be processed.
8.4 Communication & Support
Throughout the process, our support team will keep you updated and guide you step-by-step until a fair and transparent resolution is completed.
For any international order assistance, please contact us at: support@rishafinejewels.com
We greatly value our international customers and strive to deliver the finest jewelry experience globally. These policies help us ensure the quality and authenticity of each piece while maintaining fair and secure handling across borders.
Contact Information
We believe that exceptional service is an essential part of the jewelry experience. Whether you need help with a return, refund, exchange, or have any questions regarding your order, our support team is here to assist you with care, clarity, and respect.
You can easily reach out to us through the following channel:
Email Support
For all return, refund, exchange, damage claims, or general order-related inquiries: support@rishafinejewels.com
When contacting us, please include:
-
Your Order ID
-
Full name and contact number
-
Clear explanation of your concern
-
Photos or unboxing video links (if applicable)
Providing complete information helps us review and respond much faster.
Support Hours
Our customer care team is available:
Monday – Saturday
10:00 AM to 6:00 PM (IST)
During these hours, we strive to respond to emails at the earliest possible time. For inquiries received outside working hours, weekends, or national holidays, our team will reply on the next working day.
Our Commitment to You
We take every concern seriously and aim to resolve it with:
-
Professional guidance
-
Transparent communication
-
Timely updates
-
Fair and customer-first resolution
Your trust means everything to us. Please don’t hesitate to reach out — we are happy to help and ensure your experience with Risha Fine Jewels remains delightful from purchase to delivery and beyond.