Privacy Policy

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Last Updated: 12th December 2025

Risha Fine Jewels (“we”, “our”, “us”) is dedicated to respecting and protecting your personal information. Ensuring your privacy is a core part of our commitment to delivering a safe, transparent, and trustworthy shopping experience. Whether you are browsing our collections, interacting with our customer support team, or making a purchase on our website, we take every measure to handle your data responsibly and securely.

This Privacy Policy outlines in clear detail how we collect, use, store, disclose, and safeguard your information. It explains the types of data we gather, the purpose behind its collection, the security practices we employ, and the rights you have as a valued customer. By understanding our practices, you can make informed decisions about how your information is shared and used across our platform.

By accessing our website or using our services, you acknowledge and consent to the practices described in this Privacy Policy. We encourage you to read it carefully to understand how your privacy is managed and protected at every stage of your interaction with Risha Fine Jewels.

Information We Collect

To ensure a smooth, secure, and personalized shopping experience at Risha Fine Jewels, we collect various types of information from our customers. This information helps us process your orders, improve website functionality, offer tailored recommendations, and maintain the highest standards of service and safety. We collect data in several ways—through forms you voluntarily fill out, automatic tracking technologies, and interactions you have with our customer support team.

Below is a detailed breakdown of the information we collect:

a. Personal Information

This includes any information you voluntarily provide when creating an account, placing an order, subscribing to our newsletter, or contacting our customer service team. Such information allows us to identify, communicate with, and deliver products to you.

We may collect the following:

  • Full Name
    Used for account identification, invoices, and ensuring accurate delivery details.

  • Email Address
    Necessary for sending order confirmations, updates, promotional content (if you opt in), and responding to inquiries.

  • Phone Number
    Used for delivery coordination, OTP verifications (where applicable), and customer support follow-ups.

  • Billing & Shipping Address
    Essential for processing payments, verifying identity, and arranging product delivery.

  • Date of Birth (if provided)
    Collected optionally to offer personalized benefits such as birthday discounts or special rewards.

  • Account Login Details (if you create an account)
    Includes your username and an encrypted version of your password. This helps maintain your profile, preferences, and order history securely.

b. Payment Information

To process your purchases smoothly and securely, we collect limited payment-related data.
This may include:

  • Credit/Debit Card Details (partially, as permitted)

  • UPI IDs

  • Wallet transaction details (e.g., Paytm, PhonePe, Google Pay)

Important Note:
We do not store or have access to your full card details. All transactions are processed through trusted, PCI-DSS compliant payment gateways, which ensure maximum security of your financial information.

These gateways may temporarily process necessary details to authorize and complete your payment.

c. Browsing & Device Information

When you access our website, certain information is automatically collected to help us understand how visitors interact with our platform. This allows us to optimize performance, troubleshoot issues, and personalize content.

Automatically collected information includes:

  • IP Address
    Helps us detect location-based preferences, ensure security, and prevent fraudulent activity.

  • Device Type & Browser Information
    Enables us to ensure compatibility and optimal display across different devices (mobile, desktop, tablet).

  • Cookies and Tracking Technologies
    Assist in remembering your preferences, maintaining login sessions, saving cart items, and analyzing site performance.

  • Pages Viewed & Time Spent
    Helps us understand user engagement and improve website layout and content.

  • Referring URLs
    Indicates how you reached our website (search engine, social media, advertisement, etc.).

This data is used in aggregate form and does not personally identify you unless combined with personal details you provide.

d. Order & Support Information

To offer better service, maintain accurate records, and assist with inquiries, we may collect:

  • Order History
    Details of past purchases, product preferences, transaction dates, payment status, and delivery information.

  • Communication Logs
    Includes emails, chat transcripts, feedback submissions, and call notes with customer support.
    This helps us resolve issues, track concerns, improve service quality, and provide personalized support.

How We Use Your Information

We collect and use your personal information with the highest regard for your privacy and solely for legitimate business purposes. Each piece of information you share with Risha Fine Jewels helps us enhance your shopping experience, maintain site functionality, and deliver premium service. We do not use your data for any purposes beyond those outlined below.

a. Processing and Fulfilling Orders

Your information allows us to:

  • Confirm and process your purchases

  • Verify payment details

  • Prepare and dispatch your products

  • Deliver orders to your preferred address

  • Maintain accurate order records

This ensures your shopping experience is smooth, efficient, and error-free.

b. Sending Order Updates, Invoices, and Confirmations

We use your contact details to keep you informed at every step of your purchase journey. This includes sending:

  • Order confirmation emails

  • Payment receipts and invoices

  • Shipping notifications

  • Delivery updates

  • Return and refund status alerts

These communications are essential for completing your transactions and cannot be opted out of.

c. Improving Website Performance and User Experience

We analyze how visitors interact with our website to enhance:

  • Loading speed

  • Navigation flow

  • Visual layout

  • Responsive design

  • Overall user engagement

This helps us create a more intuitive, enjoyable, and efficient browsing experience.

d. Offering Personalized Product Recommendations

Using browsing behaviour, Wishlist’s, and past purchases, we may tailor product suggestions and content to match your interests. This includes:

  • Showing similar or complementary products

  • Suggesting new collections aligned with your tastes

  • Highlighting items you may have recently viewed

Personalization ensures you see the most relevant products and offers.

e. Sending Promotional Emails, Offers, and Updates (Only With Your Consent)

If you opt in, we may send you:

  • New arrival alerts

  • Seasonal promotions and exclusive offers

  • Special occasion discounts

  • Loyalty benefits

  • Brand announcements

You can unsubscribe from marketing emails at any time through the “Unsubscribe” link or by contacting us.

f. Providing Customer Support and Resolving Issues

Your information helps us assist you with:

  • Order inquiries

  • Payment or delivery issues

  • Return or exchange requests

  • Product-related questions

  • Account management

Our goal is to respond promptly and provide personalized, effective support.

g. Preventing Fraud, Unauthorized Transactions, and Ensuring Security

We use your data to protect both you and our platform by:

  • Detecting suspicious behaviour

  • Preventing fraudulent activities

  • Monitoring account access

  • Ensuring secure transactions

  • Maintaining system integrity

These measures help safeguard your personal and financial information.

h. Complying With Legal Requirements

We may use or retain your information as required to comply with:

  • Tax regulations

  • Accounting and auditing standards

  • Government reporting obligations

  • Legal investigations or proceedings

We ensure that all legal compliance activities are carried out responsibly and securely.

Cookies & Tracking Technologies

To provide a smoother, more personalised, and user-friendly shopping experience, Risha Fine Jewels uses cookies and similar tracking technologies. These small data files are stored on your device when you visit our website and help us recognize your preferences, understand your behaviour, and improve overall site functionality.

Cookies do not harm your device, and they do not allow us to access data outside what you choose to share. They are used solely to optimize your browsing experience and make your interactions with our website more convenient and efficient.

a. How We Use Cookies

We use different types of cookies to support various features and enhance your journey on our website:

1. Remembering Login Sessions

Cookies help keep you signed in while you browse, so you don’t have to repeatedly enter your username and password. This enables:

  • Seamless account access

  • Faster checkout

  • Improved user experience

2. Saving Items in Your Cart

Cookies ensure that products you add to your shopping cart remain saved, even if you navigate away from the page or return later. This feature helps you:

  • Continue shopping without losing selected items

  • Complete orders easily after browsing

3. Analyzing Website Traffic

We use analytics tools (such as Google Analytics or similar platforms) to understand how visitors use our website. These cookies help us track:

  • Page views and browsing patterns

  • Time spent on different sections

  • Device types and user preferences

This information allows us to improve website layout, performance, speed, and usability.

4. Showing Personalized Ads and Offers

We may use remarketing or advertising cookies to show you:

  • Relevant product recommendations

  • Personalized promotions

  • Ads aligned with your browsing interests

These cookies enhance your shopping experience by ensuring you see content that matches your preferences.

b. Types of Cookies We May Use

  • Essential Cookies – Required for core website functions and cannot be disabled.

  • Functional Cookies – Enhance usability by remembering preferences.

  • Analytical Cookies – Help us understand user behaviour and improve site performance.

  • Advertising Cookies – Used for showing targeted ads and remarketing campaigns.

c. Managing Your Cookie Preferences

You have full control over how cookies are stored and used on your device. Most browsers allow you to:

  • Accept or reject cookies

  • Delete existing cookies

  • Block third-party cookies

  • Receive alerts when a website tries to store cookies on your device

Please note:
If you choose to disable or block certain cookies, some features of our website may not function properly. This might include:

  • Maintaining login sessions

  • Saving items in your cart

  • Receiving personalized recommendations

  • Loading certain pages smoothly

Despite this, you will still be able to browse our website and make purchases.

d. Consent for Cookies

By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy. You may withdraw consent at any time by changing your browser settings.

How We Share Your Information

At Risha Fine Jewels, your privacy is extremely important to us. We want to assure you that we do not sell, rent, or trade your personal information to third parties under any circumstances. However, in order to operate our business efficiently and deliver a seamless shopping experience, certain information may be shared with trusted partners who support our operations. We share only the minimum necessary data, and all partners are required to handle your information responsibly and securely.

a. Third-Party Service Providers

We work with selected and reputable service providers who help us offer essential services such as payment processing, order delivery, marketing communication, and website maintenance. These trusted partners may require limited access to your information solely to perform their functions. They are contractually obligated to use your data only for the specific services they provide and to maintain strict confidentiality.

Our service providers may include:

1. Payment Gateways

To securely process transactions, your payment information is handled by authorized and PCI-DSS compliant payment processors.
These gateways manage:

  • Card payments

  • UPI transactions

  • Wallet payments
    We never store your full payment details on our servers.

2. Courier & Logistics Partners

To deliver your orders accurately and on time, we share essential delivery details such as:

  • Your name

  • Shipping address

  • Contact number
    These partners use the information strictly for delivery and shipment updates.

3. Marketing and Email Service Providers

We may work with third-party marketing tools or email automation platforms to:

  • Send newsletters

  • Share promotional offers

  • Deliver order notifications
    These providers do not have the right to use your information for their own marketing activities.

4. IT and Website Maintenance Partners

To maintain a secure, fast, and user-friendly website, we may share limited data with:

  • Web developers

  • IT security teams

  • Hosting providers
    This ensures website performance, bug fixes, security upgrades, and system monitoring are handled effectively.

Each of our partners is required to:
✔ Protect your information using industry-standard security measures
✔ Use your data only for the purpose of providing agreed services
✔ Comply with confidentiality obligations and data protection laws

b. Legal Requirements

In certain circumstances, we may be legally obligated to disclose your personal information. Such disclosures are made strictly in accordance with the law and only when absolutely necessary.

We may share information:

1. To Comply with Legal Obligations

This includes responding to:

  • Court orders

  • Tax regulations

  • Law enforcement inquiries

  • Government directives
    We ensure that any such disclosure complies with relevant legal procedures.

2. To Respond to Lawful Requests from Authorities

If authorities such as police, regulatory bodies, or fraud-prevention agencies request information for legitimate purposes, we may be required to provide it.

3. To Protect Our Rights, Safety, or Property

We may share limited information when necessary to:

  • Prevent fraud

  • Investigate suspicious activities

  • Enforce our policies or terms of service

  • Protect our customers, employees, and business assets

Such disclosures are made only when justified and in the best interest of security and compliance.

Data Storage & Security

At Risha Fine Jewels, safeguarding your personal information is one of our highest priorities. We implement a robust combination of technical, administrative, and physical security measures to protect your data from unauthorized access, misuse, loss, alteration, or disclosure. Our commitment to data security extends across every stage of your interaction with our website—from browsing and account creation to payment processing and order fulfillment.

a. Secure Transmission of Data (SSL Encryption)

All sensitive information transmitted between your device and our website is protected using Secure Socket Layer (SSL) encryption.
This ensures that:

  • Your data remains private during transmission

  • Third parties cannot intercept or tamper with information

  • Your payment and personal details stay secure while interacting with our site

You can verify SSL protection by checking for the lock icon or “https://” in your browser’s address bar.

b. Secure Servers and Firewalls

Your data is stored on secure servers protected by advanced firewalls and monitoring systems designed to prevent unauthorized access. Our hosting environment follows stringent security practices, including:

  • Continuous system monitoring

  • Regular security patches and updates

  • Intrusion detection mechanisms

  • Controlled server access

Only authorized personnel with legitimate business needs are permitted access to server systems.

c. PCI-DSS Compliant Payment Systems

We do not store complete credit or debit card details on our servers. Instead, all online payments are processed through trusted third-party gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
This ensures that:

  • Your payment information is encrypted

  • Sensitive data is never accessible to unauthorized parties

  • Transactions are conducted through a secure and verified network

These gateways maintain industry-leading security standards for handling financial data.

d. Access Control Protocols

To further protect your information, we follow strict internal access guidelines:

  • Only trained and authorized team members can access customer data

  • Access is granted based on role and business necessity

  • Employees handling data undergo confidentiality and security awareness training

  • Multi-factor authentication and password protection measures are enforced

This minimizes the risk of unauthorized internal access to your personal information.

e. Regular Security Assessments

We routinely review our security practices to ensure they remain in line with industry standards. This includes:

  • System audits

  • Software updates

  • Risk assessments

  • Monitoring for suspicious or abnormal activity

Such proactive measures help maintain the integrity and confidentiality of your personal data.

f. No Online Method is 100% Secure

While we take every reasonable precaution to protect your data, it is important to understand that no method of storage or transmission over the internet is completely secure.
Therefore:

  • We cannot guarantee absolute security

  • Users should exercise caution when sharing information online

  • Any data shared on the internet carries inherent risks

Despite this, we remain committed to minimizing risks and continuously enhancing our security systems.

Your Rights & Choices

At Risha Fine Jewels, we believe in transparency and empowering you to have full control over your personal information. We are committed to ensuring that you can easily understand, access, and manage your data in a secure and responsible manner. Depending on applicable laws and our internal policies, you are entitled to exercise the following rights regarding your personal information:

a. Right to Access Your Personal Data

You have the right to request details about the personal information we hold about you. This includes:

  • The type of data collected

  • The purpose for collecting it

  • How it is being used

  • With whom it has been shared

Upon request, we will provide you with a copy of your personal data in a clear and understandable format.

b. Right to Correct or Update Your Information

If you believe any of the information we hold about you is incomplete, inaccurate, or outdated, you may request corrections or updates at any time. This includes:

  • Updating your contact details

  • Correcting spelling mistakes in your name or address

  • Modifying account information

We will take prompt steps to ensure your data is accurate and up-to-date.

c. Right to Request Deletion of Your Data

You may request that we delete some or all of your personal information.
However, deletion may not be possible in certain circumstances, such as when the data is required for:

  • Completing an ongoing order

  • Legal, tax, or accounting compliance

  • Fraud prevention or security purposes

  • Resolving disputes or enforcing agreements

Once the required retention period ends, your data will be securely deleted or anonymized.

d. Right to Opt Out of Marketing Communications

You have the freedom to choose whether or not you wish to receive marketing messages from us.
You can opt out of:

  • Promotional emails

  • Special offers

  • Newsletters

  • Product updates

Opting out does not affect your ability to receive essential transactional emails such as order confirmations, shipping updates, or account-related notifications.

e. Right to Withdraw Consent at Any Time

If you have previously given consent for the collection or use of your data—for example, for newsletters or promotional updates—you may withdraw that consent at any point.
Withdrawing consent will not affect the legality of data processing carried out before the withdrawal.

f. How to Exercise Your Rights

To exercise any of the rights listed above, simply contact us via email at:

📩 support@rishafinejewels.com

Once we receive your request, our team will verify your identity and respond within a reasonable timeframe, in accordance with applicable laws. We may request additional information if needed to process your request securely.

We are committed to ensuring that exercising your privacy rights is straightforward, respectful, and transparent.

Marketing & Communication Preferences

We may contact you from time to time to share updates, promotional content, and important information related to your shopping experience with Risha Fine Jewels. These communications are designed to enhance your engagement with our brand and keep you informed about offerings that may be relevant or valuable to you.

Types of Communications You May Receive

Depending on your preferences and interactions with our website, you may receive:

  • New Arrivals
    Updates about the latest jewelry collections, designs, and product launches tailored to your interests.

  • Seasonal Discounts & Special Promotions
    Notifications about festive offers, limited-time discounts, sale events, and member-only deals.

  • Exclusive Offers & Personalized Recommendations
    Special access to curated selections, loyalty benefits, birthday or anniversary promotions, and early access to new releases.

  • Order-Related Updates
    Important transactional messages such as order confirmations, shipping alerts, delivery notifications, billing updates, and service-related announcements.
    (Please note: These transactional messages cannot be opted out of as they are essential for completing your purchase.)

Your Control Over Marketing Communications

We respect your right to decide how and when you receive marketing messages from us. You have full control over your communication preferences, and you may choose to opt out at any time.

You can unsubscribe or modify your preferences through:

  • to request removal from mailing lists

Upon unsubscribing, we will update our systems to ensure you no longer receive marketing emails. However, you may continue receiving essential service or order-related notifications, as those are necessary for fulfilling your transactions.

Opt-In Consent

By signing up for our newsletters, creating an account, placing an order, or engaging with certain promotions, you may voluntarily opt in to receive marketing communications. We ensure that your consent is respected, and we do not share your contact information with unaffiliated third parties for their own marketing purposes.

Re-Subscription & Preference Updates

At any time, you may:

  • Re-subscribe to marketing emails

  • Update your communication preferences

  • Change the type of content you wish to receive

We aim to provide a personalized and respectful communication experience based on your choices.

Our website may include links to third-party websites, applications, or services that are not operated or controlled by Risha Fine Jewels. These external platforms are provided solely for your convenience—such as links to social media pages, payment gateways, review platforms, or informational resources. However, once you leave our website or interact with these third-party links, please be aware that our Privacy Policy no longer applies.

We do not have control over, and are not responsible for:

  • The content displayed on third-party websites

  • Their data collection methods

  • Their privacy and security practices

  • How they use, store, or share your personal information

Because each external platform may follow different privacy standards and compliance rules, we strongly encourage you to review the privacy policies, terms of service, and data handling practices of any third-party website before sharing your information or engaging with their services.

Your interactions with third-party links are entirely at your own discretion and risk. We disclaim any liability arising from your use of such websites or your reliance on their content or policies.

Our commitment to your data protection applies only within the scope of our own website and services. Ensuring the safety of your information when visiting external platforms requires your own careful review and informed judgment.

Children’s Privacy

We are deeply committed to protecting the privacy and safety of minors. Our website and services are intended only for individuals who are 18 years of age or older. We do not knowingly collect, store, or process personal information from children under the age of 18.

If a minor attempts to register, make a purchase, or provide personal information on our platform, such actions are not permitted under this policy. In the event that we become aware—either through internal review or notification from a parent, guardian, or concerned individual—that personal data belonging to a child under 18 has been inadvertently collected, we will take immediate steps to:

  • Remove the information from our records

  • Disable any associated accounts

  • Prevent further processing of the minor’s data

We may also take additional measures, where appropriate, to ensure compliance with applicable child protection and privacy laws.

Parents or legal guardians who believe that their child may have submitted personal information to Risha Fine Jewels are encouraged to contact us promptly. We will be happy to investigate the matter and take corrective action without delay.

Our goal is to maintain a safe, responsible, and compliant digital environment for all our users.

International Users

Our website and services are primarily operated from India. If you are accessing or using Risha Fine Jewels from outside India, you acknowledge and agree that your personal information may be transferred to, stored in, and processed within India, where our servers, operations, and third-party service providers are located.

Different countries have varying data protection laws, and the standards of protection in India may differ from those in your country of residence. By using our website, submitting your information, or engaging with our services, you consent to the transfer of your data to India and accept that such data will be managed in accordance with this Privacy Policy and applicable Indian laws.

We make every effort to ensure that your information is handled securely regardless of your geographical location. This includes implementing appropriate technical and organizational measures to safeguard your data against unauthorized access, misuse, loss, or alteration. Where required, we may also enter into agreements with third-party service providers to ensure that adequate levels of data protection are maintained during international transfers.

If local laws in your region grant you additional privacy rights or impose restrictions on data transfer, we will comply with such requirements to the extent applicable. You may contact us with any concerns related to cross-border data handling, and we will assist you as per regulatory guidelines.

Data Retention

We retain your personal information only for as long as it is necessary to fulfil the purposes for which it was collected, or as required under applicable laws. Our data retention practices are designed to ensure that your information is kept only for legitimate business, operational, and legal reasons, and is securely deleted when no longer needed.

a. Order Fulfillment and Customer Service

We store your information for the duration required to:

  • Process and deliver your orders

  • Manage returns, refunds, or exchanges

  • Provide after-sales support

  • Maintain accurate purchase history for your convenience

This helps us address any order-related issues efficiently and ensures a smooth customer experience.

b. Legal, Accounting, and Administrative Requirements

Certain information must be retained for compliance with:

  • Tax and financial reporting obligations

  • Regulatory requirements

  • Fraud prevention and security audits

  • Dispute resolution and claim management

These retention periods are mandated by law and may extend beyond your active interaction with our website.

c. Active Account Usage

If you hold an account with Risha Fine Jewels, we will retain your personal information as long as your account remains active. This allows us to:

  • Maintain your preferences

  • Preserve order history

  • Provide personalized recommendations

  • Support easy checkout and account-based services

If your account becomes inactive, we may retain limited information for a reasonable period before securely deleting or anonymizing it, unless law requires otherwise.

d. Requesting Deletion of Your Data

You may request the deletion of your personal information at any time by contacting us. We will process such requests in accordance with applicable laws and internal policies. However, certain data may need to be retained even after a deletion request if required for:

  • Legal or regulatory compliance

  • Outstanding transactions or disputes

  • Fraud monitoring and prevention

  • Legitimate business interests permitted by law

Once retention obligations have been fulfilled, your information will be securely deleted, anonymized, or archived to prevent unauthorized access.

We are committed to responsible data lifecycle management and ensure that your personal information is not stored longer than necessary.

Updates to This Privacy Policy

We reserve the right to revise, update, or modify this Privacy Policy at any time to ensure it accurately reflects our current practices, complies with evolving legal requirements, and aligns with changes in our business operations. As our services grow and new technologies or regulatory standards emerge, we may need to make adjustments to how we collect, use, or safeguard your information.

Whenever such changes are made, we will update the “Last Updated” date displayed at the top of this policy so you can easily identify when the most recent revision took place. The most current version of the Privacy Policy will always be accessible on our website, ensuring full transparency regarding how your data is managed.

We encourage you to review this policy periodically to stay informed about any updates. Continued use of our website or services after changes have been published constitutes your acceptance of the revised Privacy Policy. If any modification significantly affects your rights or the way we handle your data, we will take reasonable steps to notify you, such as sending an email alert or posting a prominent notice on our website.

Contact Information

If you have any questions, concerns, or requests related to our Privacy Policy, data handling practices, or the personal information we store, we encourage you to reach out to us. Our team is committed to addressing your queries promptly and providing clear guidance or assistance regarding your privacy rights.

You may contact us through the following:

📩 Email: support@rishafinejewels.com


This is the fastest and most reliable way to reach our support team. Whether you need help accessing your data, updating your information, withdrawing consent, or understanding how your data is used, we will ensure that your request is reviewed and responded to at the earliest.

🕒 Support Hours: Monday – Saturday, 10 AM to 6 PM (IST)
Our customer care and privacy support specialists are available during the above hours. Any requests or emails received outside these hours will be attended to the next business day. We strive to respond to all privacy-related queries within a reasonable timeframe and in accordance with applicable laws.

We value your trust and are committed to maintaining the highest standards of transparency, security, and compliance. Please feel free to contact us for any assistance related to your privacy or data protection.