At Risha Fine Jewels, we believe that the joy of receiving your favorite artificial jewelry should be as delightful as wearing it. Every order you place is handled with care, attention, and a commitment to ensuring a smooth and secure delivery experience. From the moment you complete your purchase to the time your jewelry reaches your doorstep, we focus on speed, safety, and complete clarity at every step.
This Shipping Policy provides a detailed overview of how we process, package, ship, and deliver your orders—both within India and to customers around the world. Our goal is to keep you fully informed so you always know what to expect, making your shopping experience seamless and worry-free.
Order Processing Time
At Risha Fine Jewels, every order is prepared with precision and care to ensure that your jewelry reaches you in perfect condition. Once your payment is successfully completed, our team begins the processing stage, which typically takes 1–2 business days. This includes quality checks, secure packaging, and handover to our trusted courier partners.
Please note that orders placed on weekends, national holidays, or non-working days will automatically be moved to the next business day for processing, as courier dispatch services operate only on working days.
During periods of high demand, such as festivals, special sales, or promotional events, processing times may extend by an additional 1–2 business days due to increased order volume. We always strive to dispatch orders as quickly as possible and keep you informed in case of any delays.
Your satisfaction is our priority, and we ensure that every package is prepared with the highest level of accuracy and care before it leaves our facility.
Shipping Duration
We work with reliable courier partners to ensure your jewelry reaches you on time and in perfect condition. Once your order is dispatched, the estimated delivery timeline will depend on the shipping method selected and your location.
Standard Delivery
Our standard delivery option typically takes 3–7 business days across most locations in India. This is the most commonly used method and is ideal for customers who prefer a cost-effective and reliable delivery schedule.
Express Delivery (if applicable)
If express delivery is available for your location, you can expect your order to arrive within 1–3 business days. This is recommended for urgent orders or gifting requirements.
Please note that delivery times may vary due to several factors, including:
Delivery Location: Remote areas, hill stations, or regions with limited courier access may require additional transit time.
Courier Service Availability: Certain PIN codes or rural regions may experience slower dispatch or limited service schedules.
Weather or Logistic Delays: Severe weather conditions, transportation issues, strikes, or unforeseen disruptions may impact delivery timelines.
We always track every shipment closely and coordinate with our courier partners to resolve any delay as quickly as possible. Your patience and understanding during unavoidable delays are greatly appreciated.
Shipping Charges
At Risha Fine Jewels, we strive to provide transparent and customer-friendly shipping costs to make your shopping experience smooth and hassle-free.
Free Shipping on Prepaid Orders
We offer Free Shipping on prepaid orders that exceed a certain order value (if applicable). This allows our customers to enjoy a more economical shopping experience while receiving their jewellery safely and on time.
Standard Shipping Fee
For orders that do not meet the minimum value required for free shipping, a standard delivery charge will be applied at checkout. This fee is calculated based on factors such as product weight, packaging requirements, and delivery location, ensuring fair pricing for all customers.
Cash on Delivery (COD) Charges
If Cash on Delivery (COD) service is available for your PIN code, an additional COD handling fee may be added to your order. This fee covers courier processing and cash-handling charges applied by our delivery partners.
We always aim to keep our shipping costs reasonable and transparent, with no hidden charges. All applicable fees will be clearly displayed before you complete your purchase.
Order Tracking
To keep you fully informed throughout the delivery process, we provide a smooth and transparent tracking experience for every order. Once your order has been packed and handed over to our courier partner, you will receive an email and/or SMS notification containing your tracking number along with a direct link to the courier’s tracking page.
This tracking link allows you to monitor your shipment in real time, giving you updates on:
When your package is picked up
Its movement between courier facilities
The estimated delivery date
Any delivery attempts
Please note that after your tracking number is generated, it may take up to 24 hours to become active in the courier’s system. This is because the courier partner needs time to scan and update the shipment details into their tracking network.
If you face any issues with tracking or if the information does not update after 24 hours, our customer support team will be happy to assist and follow up with the courier on your behalf.
Packaging & Safety
At Risha Fine Jewels, we understand that jewelry is delicate, valuable, and often purchased for special moments. To ensure your order reaches you in flawless condition, we follow strict packaging and safety standards at every step.
Each product is packed in high-quality, protective, and tamper-proof packaging designed to safeguard your jewellery during transportation. Our packaging process includes multiple layers of protection to minimize the risk of scratches, breakage, or any form of handling damage.
For fragile or intricately designed pieces, we add an extra layer of care. These items are wrapped with premium cushioning materials, such as bubble wrap and soft protective padding, to absorb shocks during transit and prevent movement inside the package.
Every package is sealed securely before dispatch, ensuring that you receive your jewelry in perfect condition and with complete peace of mind. Your satisfaction and product safety are our top priorities.
Incorrect Address / Missed Delivery
To ensure smooth and timely delivery, it is important that customers provide accurate and complete delivery information at the time of placing their order. This includes the correct house number, street name, landmark, PIN code, and an active phone number for courier communication.
If an order cannot be delivered due to an incorrect or incomplete address, repeated failed delivery attempts, or the recipient’s unavailability, the package may be returned to our facility by the courier. In such cases, customers will be responsible for bearing the reshipping charges if they wish to have the order shipped again to the correct address.
Please note that if the customer chooses to cancel the order after it has been returned to us under these circumstances, the refund will not include the original shipping charges. These charges are non-refundable as they are already paid to the courier partner for the initial attempt.
We strongly encourage customers to double-check their address details at checkout to avoid delays, return-to-origin situations, and additional costs. Our support team is always available to help in case you need to update your address before dispatch.
Delivery Delays
While we strive to ensure that every order reaches you within the expected timeframe, certain situations may arise that are beyond our control. Delivery timelines can be affected by various external factors, and we want our customers to be fully aware of these possibilities.
We are not responsible for delays caused by:
Courier Company Delays: Sometimes courier partners may face operational backlogs, routing issues, or internal delays that can extend the delivery time.
Weather Conditions: Severe weather—such as heavy rain, storms, floods, or fog—can disrupt transportation networks and slow down courier movement.
Public Holidays: National holidays, festivals, and non-working days may result in a temporary pause in both dispatch and delivery services.
Political or Regional Disruptions: Situations like strikes, curfews, roadblocks, or regional restrictions may impact courier services in certain areas.
Despite these challenges, we remain committed to supporting our customers throughout the process. If your order experiences a delay, our team will actively coordinate with the courier partner, track the shipment’s progress, and help you get the most accurate and updated information possible.
Your patience and understanding during such unavoidable circumstances are greatly appreciated.
Lost / Damaged Shipments
At Risha Fine Jewels, we take every precaution to ensure your order reaches you securely. However, in rare cases, issues during transit may occur. We are committed to assisting you promptly and fairly in such situations.
Lost Shipments
If your shipment appears to be lost in transit, our team will immediately initiate an investigation by raising a claim with the courier partner. Courier companies follow specific protocols to locate missing packages, and this process may take a few days.
Once the courier confirms that the shipment is officially lost and cannot be recovered, we will provide you with a free replacement of the product (subject to availability) or issue a full refund, depending on your preference.
Damaged or Tampered Packages
If you receive a parcel that appears damaged, opened, tampered, or poorly handled, we request that you record a clear unboxing video before opening the package completely. This video serves as essential proof for raising a claim with the courier partner.
Please contact us within 24 hours of delivery along with the video and photographs of the damaged package. This allows us to take swift action and assist with replacement or compensation based on our policy.
Your cooperation with the required documentation helps us resolve such issues efficiently and ensures you receive a smooth and satisfactory resolution.
Contact for Shipping Support
Your satisfaction is important to us, and we want every step of your shopping experience—including shipping—to be smooth and worry-free. If you have any questions or concerns regarding your order, our dedicated support team is always ready to assist you.
Whether you need help with tracking your shipment, clarifying delivery timelines, reporting an issue, or simply seeking an update, feel free to reach out to us using the details below:
Risha Fine Jewels – Customer Support
📧 Email: support@rishafinejewels.com
📞 Phone/WhatsApp: +91 87911 62523
We strive to respond to all customer queries promptly and provide clear, helpful guidance. Your trust means a lot to us, and we are always here to ensure your shopping and delivery experience is smooth, transparent, and satisfying.