Terms of Service

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Welcome to Risha Fine Jewels. By visiting our website, browsing our catalog, making a purchase, creating an account, or interacting with any feature of our platform, you (“user”, “customer”, “you”) acknowledge and agree that you are bound by these Terms of Service. These Terms establish the legal rights, responsibilities, and obligations that apply to your use of our website and services. If you do not agree with any part of these Terms, you should refrain from accessing the website or making any purchase. We encourage you to review these Terms carefully, as they govern every aspect of your interaction with Risha Fine Jewels, including product usage, order placement, communications, and dispute resolution.

General Information

Risha Fine Jewels is a brand owned and operated by Risha Enterprises (“we”, “our”, “the company”). We operate as a digital commerce platform offering a curated range of high-quality artificial jewelry and related accessories. These Terms of Service apply to all individuals and entities who access or use our website, including but not limited to visitors, registered customers, merchants, service users, buyers, and any contributors of content or information. By choosing to browse our website, engage with our products, or utilize any of our services, you acknowledge that you are entering into a legally binding agreement with Risha Enterprises.

By using our site, you confirm and warrant that:

  • You are at least 18 years of age and have the legal capacity to enter into this agreement. If you are below 18, you may use the website only under the supervision and guidance of a parent or legal guardian who accepts these Terms on your behalf.

  • You have carefully read, understood, and agreed to comply with all provisions outlined in these Terms of Service, as well as any additional policies referenced or linked within them, including our Privacy Policy, Return & Refund Policy, and Shipping Policy.

  • You will use the website solely for lawful purposes, refrain from any misuse of our platform, and ensure that all information you provide is accurate, complete, and up to date.

Continued access or usage of our services constitutes your explicit acceptance of these Terms and any future updates made to them.

Use of Website

By accessing or using the Risha Fine Jewels website operated by Risha Enterprises, you agree to use the platform responsibly and in accordance with all applicable laws, regulations, and these Terms of Service. To ensure a safe, secure, and reliable experience for all users, you expressly agree not to engage in any of the following activities:

  • Unlawful or Fraudulent Use:
    You must not use the website for any illegal, deceptive, unauthorized, or fraudulent purpose. This includes activities such as attempting to make payments with stolen information, engaging in identity theft, manipulating transactions, or using our services in a manner intended to harm or exploit the company or other users.

  • Unauthorized Copying or Exploitation:
    You may not copy, reproduce, modify, distribute, sell, resell, or exploit any part of our website, including but not limited to product images, descriptions, brand elements, logos, graphics, or design layouts, without obtaining prior written permission from Risha Enterprises. All content is protected under intellectual property laws, and unauthorized usage is strictly prohibited.

  • Tampering or Interference with Website Functionality:
    You are prohibited from attempting to disrupt, compromise, or interfere with the security, performance, or normal functioning of the website. This includes actions such as introducing viruses or malware, engaging in hacking, bypassing security features, scraping data, running unauthorized automated tools or bots, or attempting to gain access to restricted areas of the site.

  • Providing False or Misleading Information:
    During account creation, checkout, or any interaction requiring personal details, you agree to provide accurate, complete, and truthful information. Submitting false, misleading, or incomplete details—including fake names, incorrect addresses, or invalid contact information—may result in order cancellation, account suspension, or legal action if necessary.

We reserve the right, at our sole discretion, to suspend, restrict, or completely refuse service to any user at any time if we believe they have violated these Terms, attempted to misuse the platform, or engaged in behavior that compromises the safety, integrity, or reputation of Risha Enterprises.

Product Information & Accuracy

At Risha Fine Jewels, operated by Risha Enterprises, we make every effort to present our products with the highest degree of accuracy. This includes detailed descriptions, high-quality images, material specifications, and other relevant information to help customers make informed purchase decisions. However, due to the nature of online retail and the handcrafted processes involved in jewellery creation, certain variations and limitations may occur. By using our website, you acknowledge and agree to the following:

  • Colour Representation:
    While we strive to capture and display product colours as accurately as possible, actual colours may differ slightly due to variations in device screens, brightness levels, resolutions, and photography lighting. These minor differences are normal and should not be considered defects.

  • Size, Weight & Measurement Variations:
    Many of our products are handcrafted or manually measured. As a result, slight variations in size, weight, or dimensions may occur. These are within acceptable industry tolerances and do not indicate a flaw or misrepresentation.

  • Accuracy of Descriptions & Content:
    We work diligently to ensure that all product descriptions, specifications, pricing, availability, and other content on the website are correct and up to date. However, typographical errors, omissions, or unintentional inaccuracies may occasionally appear.
    We do not guarantee that all product details or website content will always be fully error-free, complete, or current.
    In the event of an error, we reserve the right to correct it and update the information at any time without prior notice.

  • Significant Discrepancies:
    If the product you receive is materially or significantly different from the description or images on the website—such as incorrect item received, severe quality issues, or major design differences—you are encouraged to contact our customer support team immediately. We will review the issue and guide you through our applicable return, replacement, or resolution process.

Our goal is to maintain transparency and provide an accurate representation of every item listed on our platform, ensuring a reliable and satisfactory shopping experience for all customers.

Pricing & Payments

At Risha Fine Jewels, operated by Risha Enterprises, we are committed to providing transparent and accurate pricing for all products listed on our website. By placing an order, you acknowledge and agree to the following terms related to pricing and payments:

  • Currency & Taxes:
    All prices displayed on our website are listed in INR. Prices may be shown as inclusive or exclusive of applicable taxes, duties, or charges, as specified at checkout. Any additional charges such as shipping fees, convenience fees, or tax components (if applicable) will be clearly presented before you complete your purchase.

  • Price Modifications:
    We reserve the absolute right to update, modify, or revise product prices at any time without prior notice. Such changes may occur due to fluctuations in material costs, market conditions, promotional offers, or product updates. The price applicable to your order will be the price displayed at the time of purchase.

  • Order Processing & Payment Confirmation:
    An order will be processed only after the payment has been successfully completed and verified by our system. Submission of an order does not constitute acceptance by the company until payment is confirmed. If payment is not received or is unsuccessful for any reason, the order will be considered incomplete and will not be processed.

  • Accepted Payment Methods:
    We support multiple secure payment options to ensure convenience for our customers. These include:

    • UPI (Unified Payments Interface)

    • Debit Cards

    • Credit Cards

    • Net Banking

    • Mobile Wallets

    • Any other payment method officially displayed at checkout

All transactions are securely processed through trusted payment gateways to protect customer data.

  • Payment Failures & Technical Issues:
    In the event of a payment failure—whether due to network issues, insufficient balance, system errors, or gateway-related problems—the order will not proceed. If the amount is debited from your account during a failed transaction, it is typically refunded automatically by your bank or payment provider within the standard processing timeline.
    You may contact our customer support team if assistance is needed regarding such payment concerns.

We take every measure to ensure clarity and security in our pricing and payment processes, ensuring a smooth and trustworthy shopping experience for every customer.

Orders & Acceptance

When you place an order on the Risha Fine Jewels website operated by Risha Enterprises, you are making an offer to purchase the selected product(s) in accordance with these Terms of Service. Please note that placing an order does not automatically guarantee acceptance or fulfillment. The following terms govern the order and acceptance process:

  • Order Confirmation:
    After successfully placing an order, you will receive an order confirmation via email and/or WhatsApp containing the details of your purchase. This confirmation acknowledges that we have received your order but does not constitute final acceptance of the order or a binding contract.

  • Order Acceptance Criteria:
    Acceptance of your order is subject to several factors, including but not limited to:

    • Product availability at the time of processing

    • Successful payment verification by our payment gateway

    • Accuracy of the information provided during checkout

    • Verification checks, which may include fraud prevention and validation of shipping details

Only after these checks are completed will the order be approved and prepared for dispatch.

  • Right to Cancel or Refuse Orders:
    Risha Enterprises reserves the right, at its sole discretion, to cancel, refuse, or limit any order for reasons such as:

    • The product being out of stock or discontinued

    • Pricing or typographical errors, whether related to product price, description, or promotions

    • Orders flagged for suspected fraudulent, unauthorized, or high-risk activity

    • Inaccurate or incomplete customer information

    • Unusual purchasing patterns, such as bulk orders intended for unauthorized resale
      If your order is cancelled or refused, we will notify you promptly using the contact information provided.

  • Refunds for Cancelled Orders:
    If your order is cancelled by us after payment has been received, you will be issued a full refund for the amount paid. Refunds will be processed through the original payment method within the standard refund timelines set by your bank or payment provider.
    We are not responsible for delays caused by financial institutions.

By placing an order, you acknowledge and accept that the final decision regarding order acceptance rests solely with Risha Enterprises.

Shipping & Delivery

Please refer to our detailed Shipping Policy for the complete terms and conditions governing the shipping process. The following points summarize the core aspects of our delivery practices:

  • Delivery Timelines:
    The estimated delivery time for your order depends on several factors, including your geographic location, the chosen courier partner, and service availability in your area. While we aim to deliver orders as quickly as possible, all delivery dates are approximate and not guaranteed.

  • External Delays & Unforeseen Circumstances:
    Risha Enterprises is not liable for delays or failures in delivery caused by factors beyond our control. These may include, but are not limited to:

    • Courier or logistics delays

    • Weather disturbances

    • Natural disasters

    • Strikes or labour issues

    • Transportation restrictions

    • Political disturbances

    • Operational challenges faced by the courier partner
      Such events may affect delivery schedules, and we appreciate your understanding in these situations.

  • Accurate Shipping Information:
    It is the customer’s responsibility to provide correct, complete, and verifiable shipping details at the time of placing the order. This includes the full name, address, contact number, and any other required information.
    Risha Enterprises will not be responsible for delays, failed deliveries, or mis delivery resulting from inaccurate or incomplete details provided by the customer.

Lost or Damaged Shipments

We take every precaution to ensure your products are packed securely and dispatched through trusted courier partners. However, in rare cases, shipments may be lost or damaged during transit. If such an incident occurs:

  • We will initiate and file a claim with the relevant courier partner on your behalf.

  • Once the claim is verified and approved, we will provide an appropriate resolution, which may include:

    • A replacement shipment, if the product is still available, or

    • A full refund, issued through the original payment method

  • Customers may be required to provide supporting details such as photos of the damaged package/product, unboxing videos, or any other evidence requested by our team or the courier partner.

Please note that claims must be reported within the timeframe specified in our Shipping Policy to ensure eligibility for compensation.

Returns, Replacement & Refunds

At Risha Fine Jewels, operated by Risha Enterprises, we aim to provide a smooth and transparent post-purchase experience. Customers are encouraged to review our complete Return & Refund Policy for detailed procedures, eligibility requirements, and timelines. The following general terms outline the key conditions that apply to returns, replacements, and refunds:

  • Eligibility for Returns & Replacements:
    Returns or replacements are accepted only in cases where the item delivered is:

    • Incorrect or different from what was ordered

    • Defective due to manufacturing issues

    • Damaged during transit (with valid proof)
      We do not accept returns for reasons such as change of mind, dislike of design, or minor variations in colour or size (as these are common in handcrafted or photographed products).

  • Mandatory Notification Period:
    Customers must notify us of any issues within 48 hours of receiving the product.
    Failure to report the issue within the specified timeframe may result in rejection of the return or replacement request, as late claims cannot always be validated.

  • Condition of the Product:
    For a return or replacement to be approved, the product must be:

    • Completely unused and unworn

    • Free from any damage caused after delivery

    • Returned in its original packaging, including tags, boxes, pouches, and accessories

    • Accompanied by the original order invoice and proof of purchase
      Products that show signs of wear, use, alteration, or handling will not qualify for returns or replacements.

  • Refund Processing:
    If a return request is approved and the product is successfully received and verified by our team, a refund will be initiated to the original method of payment.
    Refund timelines may vary depending on the customer’s bank or payment provider, but we will process refunds promptly on our end.

  • Right to Reject Returns:
    Risha Enterprises reserves the full right to reject any return or replacement request that does not meet the above criteria or appears inconsistent with our policy standards.
    Requests may also be denied if:

    • The issue reported cannot be validated

    • The product is returned in a used or damaged condition

    • There is evidence of misuse, tampering, or intentional damage

    • The return request is outside the permissible timeframe

Our goal is to ensure fairness in all transactions and maintain the quality and authenticity of products delivered to our customers.

Intellectual Property Rights

All content, materials, and creative assets published on the Risha Fine Jewels website—owned and operated by Risha Enterprises—are protected by applicable copyright, trademark, and intellectual property laws. This includes, but is not limited to:

  • Product images, videos, and photographs

  • Brand name, logos, taglines, and trademarks

  • Jewellery designs, concepts, and original artwork

  • Website layout, UI/UX design, and overall visual presentation

  • Text content, product descriptions, blog articles, and guides

  • Graphics, icons, digital assets, and promotional materials

All intellectual property rights are solely owned by Risha Enterprises, unless explicitly stated otherwise.

By using our website, you agree that you will not, under any circumstances:

  • Copy, download, reproduce, or distribute any content from the website without obtaining formal written permission from Risha Enterprises.

  • Replicate or imitate our jewellery designs for manufacturing, resale, or commercial production.

  • Use our brand name, logo, product images, or trademarks for advertising, resale, promotional campaigns, or any other commercial purpose.

  • Modify, adapt, or create derivative works using any of our website content, design elements, or brand assets.

  • Claim ownership or authorship of any material belonging to Risha Fine Jewels.

Any unauthorized use, reproduction, distribution, or commercial exploitation of our intellectual property will be considered a violation of our rights and may result in:

  • Immediate legal action

  • Claim for damages

  • Restriction or termination of access to the website

  • Notification to relevant authorities, if required

Risha Enterprises is committed to protecting the originality, creativity, and value of its brand. We actively monitor for misuse or infringement and take strict action to safeguard our intellectual property.

User Accounts

When you choose to create an account on the Risha Fine Jewels website, operated by Risha Enterprises, you agree to comply with all terms governing account creation, usage, and security. A user account provides access to order history, faster checkout, and personalized features, but it also carries responsibilities that you must follow:

  • Account Security & Confidentiality:
    You are solely responsible for maintaining the confidentiality and security of your account credentials, including your username, password, and any login-related information.
    Any activity conducted through your account—authorized or unauthorized—will be deemed as your responsibility. We strongly recommend using a secure password and avoiding sharing your account access with others.

  • Accuracy of Information:
    You agree to provide accurate, complete, and up-to-date information when creating or updating your account. This includes personal details, shipping addresses, contact numbers, and email IDs.
    Providing false, outdated, or misleading information may result in order issues, delays, or account restrictions.

  • Unauthorized Access Disclaimer:
    Risha Enterprises is not liable for any loss, damage, or unauthorized transactions arising from:

    • Improper handling of your login details

    • Sharing your password with others

    • Access by third parties due to negligence

    • Failure to secure your device or internet connection
      If you suspect any unauthorized activity, you must notify us immediately so we can assist in securing your account.

  • Account Suspension or Termination:
    We reserve the right, at our sole discretion, to suspend, restrict, or permanently delete any user account if:

    • Suspicious, fraudulent, or unusual activity is detected

    • The account is being used for abusive, unlawful, or prohibited behavior

    • Incorrect or misleading information is repeatedly provided

    • The account violates any of our Terms of Service
      In cases of severe violations, we may also deny future access to our website or services.

Creating an account is optional but beneficial for a seamless shopping experience. However, maintaining its security and integrity is the sole responsibility of the user.

Third-Party Services

Our website may contain links or provide access to third-party services, including but not limited to courier partners, payment gateways, marketing tools, and analytics platforms. These external services operate independently and are governed by their own terms, policies, and security practices.

By using our website, you acknowledge and agree that:

  • Risha Fine Jewels is not responsible or liable for the accuracy, reliability, or content provided by any third-party website or service.

  • We do not control, endorse, or guarantee the performance, availability, or actions of any third-party platform.

  • Any errors, delays, security issues, or service interruptions experienced while using these external services are beyond our control.

  • You are solely responsible for reviewing the terms of service, privacy policies, and data handling practices of any third-party service you interact with.

  • Risha Fine Jewels will not be held liable for losses, damages, or disputes arising from your use of or reliance on third-party providers.

Your engagement with any third-party service is entirely at your own discretion and risk.

Limitation of Liability

To the fullest extent permitted by applicable law, Risha Fine Jewels shall not be held liable for any damages, losses, or claims arising out of your use of our website, products, or services. This includes, but is not limited to:

  • Indirect, incidental, or consequential damages, such as loss of revenue, loss of data, loss of business opportunities, or emotional distress.

  • Delays in delivery caused by factors beyond our control, including courier delays, operational disruptions, incorrect delivery information provided by the customer, natural disasters, strikes, or government restrictions.

  • Errors or inaccuracies in product descriptions, pricing, images, specifications, or stock availability. While we make every effort to ensure accuracy, occasional errors may occur.

  • Damages or losses arising from the misuse, mishandling, or improper care of our products after purchase. This includes breakage, discoloration, or wear resulting from chemicals, water exposure, or lack of proper maintenance.

  • Unauthorized access to your account, misuse of your login credentials, or activities conducted through your account.

Under no circumstances shall Risha Fine Jewels’ total liability—whether arising from breach of contract, negligence, or any other legal theory—exceed the total amount actually paid by you for the order in question.

By using our website and purchasing our products, you agree that you are doing so at your own risk and that all limitations above apply to the maximum extent permitted by law.

Indemnification

By using our website and services, you agree to indemnify, defend, and hold Risha Fine Jewels, its owners, employees, partners, agents, and affiliates harmless from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

  • Your misuse or improper use of the website, including unauthorized actions, fraudulent activities, or violation of applicable laws.

  • Your breach of these Terms of Service, policies, or any other guidelines provided by us.

  • Your violation of any third-party rights, including intellectual property, privacy, or proprietary rights.

  • Your submission of incorrect information, false claims, or misuse of content or services provided through the site.

  • Any activity conducted through your account, whether by you or any other person accessing the account with or without your authorization.

You agree to cooperate fully with Risha Fine Jewels in the defense of any such claims. We reserve the right to assume exclusive control over the defense and settlement of any matter subject to indemnification.

Privacy Policy

Your personal information is collected, used, and protected in accordance with our Privacy Policy, which outlines how we handle data across all interactions on our website.

By accessing or using this website, you acknowledge and consent to:

  • The collection of your information, including name, contact details, shipping address, payment information, browsing behavior, and any other data you voluntarily provide.

  • The processing and use of your data for purposes such as order fulfillment, customer support, personalization, analytics, fraud prevention, and service improvements.

  • The storage and retention of your information on secure servers, as required for operational, legal, or transactional purposes.

  • The sharing of necessary information with trusted third parties such as courier partners, payment gateways, and technical service providers—strictly for completing your transactions and improving service quality.

We are committed to maintaining the confidentiality and security of your data. For full details on how your information is managed, protected, and used, please refer to our complete Privacy Policy.

Changes to Terms

Risha Fine Jewels reserves the right to revise, update, or modify these Terms of Service at any time as our business, policies, or legal obligations evolve. Any changes made will be clearly posted on this page to keep users informed.

By continuing to access or use our website and services after such modifications are posted, you acknowledge and agree to be bound by the updated Terms. It is your responsibility to review this page periodically to stay informed about any changes. If you do not agree with the revised Terms, you should discontinue using our website and services.

Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of Uttar Pradesh, India. By using our website and services, you agree that any disputes, claims, or legal proceedings arising out of or related to these Terms, your use of the website, or any products purchased from us shall fall exclusively under the jurisdiction of the courts of Mathura, Uttar Pradesh.

You further consent that the courts in Mathura will have sole and exclusive authority to resolve any such disputes, and no other court shall have jurisdiction unless required by applicable law.

Contact Information

If you have any questions, concerns, or requests related to these Terms of Service, you may reach out to us using the contact details below. Our support team is available to assist you with queries regarding orders, policies, or any aspect of your experience with Risha Fine Jewels.

Risha Fine Jewels – Customer Support
📧 Email: shipping@rishafinejewels.com
📞 Phone/WhatsApp: +91 87911 62523
🌐 Address: 160, Radha Orchid, Saraswati Kund, Mathura, Uttar Pradesh, India – 281003

We aim to respond to all inquiries promptly and provide the best possible support to our customers.